Refund policy

At EVOLYF, we want you to shop with complete peace of mind. We stand behind the quality of our products and ensure a fair and transparent return, replacement or refund process.

1. Transit Damage & Missing Items (Unboxing Video Requirement)
We take great care in packaging every order securely. However, if your parcel arrives damaged during transit or missing accessories:
 * Mandatory Unboxing Video: You must record a continuous video in one frame from opening the parcel seal/courier flyer to complete unboxing of product for the first time.
 * Reporting Window: Contact our team within 48 hours of delivery with your Order Number and the unboxing video via WhatsApp or email at support@evolyf.com.
> Important: Transit damage or missing item claims submitted without an unboxing video or reported after 48 hours cannot be processed.

2. 7-Day Defect Replacement Guarantee
If your product exhibits a technical failure or manufacturing defect right out of the box:
 * Eligible Window: Report the issue within 7 days of package delivery.
 * Condition: The product, original retail box, user manuals, and all included accessories must be returned in their original condition.
 * Proof Required: Submit a short video clip demonstrating the technical issue to our support team for pre-approval.

3. Return Process (Strict Receive-First Policy)
To protect inventory and maintain operational accuracy, all returned items must be received and inspected at our Lahore dispatch center before a replacement unit is shipped.

 * Submit Claim: Reach out via WhatsApp or email support@evolyf.com with your Order ID and video proof.
 * Ship Item Back: Once pre-approved, ship the item back to our Lahore dispatch center via any local courier service (TCS, Leopard, Trax, etc.).
 * Inspection & Replacement: Upon receiving and inspecting the returned item, our technical team will dispatch your brand-new replacement unit within 24–48 business hours.

4. Change of Mind & Cash Refund Policy
 * Unopened Items: You may return an item within 7 days of delivery if it remains completely unopened, unused, and in its original sealed factory packaging. The customer is responsible for return courier charges.
 * Opened / Installed Items: Once the product seal is broken, installed, or used in a vehicle, we do not accept returns or cash refunds for change of mind. Any functional issues post-installation are fully covered under our 7-Day Defect Guarantee or 1-Year Warranty Policy.

Customer Support
 * Email: support@evolyf.com
 * WhatsApp Support: Direct Chat
 * Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM PKT